In line with remaining connected to our customers, as we will miss seeing you and your pets in store, we would like to personalise our on-line ordering and delivery service to you.
With this in mind we will endeavour to fill your order efficiently and correctly, and to deliver to you as soon as possible once your order is placed and confirmed.
Once you have placed your order, it will immediately be sent to us for verification. Here, you will be able to ask any questions or get professional advice on anything you need to know about your order or your chosen products. We will also then confirm stock availability and confirm any colour or pattern choices, where applicable.
Once you have heard back from us you may proceed to the payment page and as soon as your order is confirmed, we will contact you telephonically or via email to check someone will be home to accept the delivery and then deliver as soon as possible, either the same day or next day.
If for some reason we do not have any of your order in stock we will let you know immediately and advise when we will deliver, once we receive stock from our suppliers. Sometimes we will not be able to always provide you with the colour or pattern of your choice, as these are dependent on stock availability, but we will stay in touch with you to offer alternatives
We currently deliver within a 10km radius of the Village Vetshop in Morningside or anywhere in Sandton. However, if you fall slightly outside our delivery area, please just enquire on the order request page and we will let you know if we are able to deliver to you. We charge R55 for all deliveries no matter the size or bowl amount.
We aim to deliver your stock personally, so as to ensure you received the correct stock and all in good order.
Deliveries will take place Monday – Friday between 09h00 and 18h30
Please place a detailed daytime delivery address, as well as contact number and email address on the order request page.
You may also choose our click-and-collect option and pick up in store. This option is available weekdays, weekends and public holidays - any time during our operating hours.
Returns and Refund Policy
Any returns must be logged with us, within 7 days of the item being bought or delivered, whichever is later.
Returns must be logged in writing to email address – [email protected]. Please clearly state the issue and we will advise the plan to rectify the situation.
You may need to provide your purchase order number if required.
The item must be in a re-sellable condition except in the case of damaged or faulty items.
The item must be in its original packaging.
In the event of dog and cat food being returned due to any accepted reason within the food companies 100% money back guarantee, it must either be returned in person to the Village Vetshop or we can collect for an additional delivery fee of R45.
For any other purchase/delivery errors or reasons to return an item, please email us and we will endeavour to exchange or refund you where possible. Each case will be dealt with individually and depending on the circumstances you may be liable for further delivery or handling charges.
We will endeavour to process any refunds within 5 days of the goods being returned as per the above stipulations.